Privacy Policy

1. Introduction

Arana's Painting, INC. ("Arana Painting," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Contact Information: Name, email address, phone number, and mailing address
• Property Information: Address and details about your property for estimates
• Project Details: Information about your painting needs and preferences
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communications: Records of your correspondence with us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or search terms
• Geographic location (general area)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our painting services
• Process and fulfill your service requests
• Communicate with you about projects, estimates, and appointments
• Send you promotional materials and updates (with your consent)
• Respond to your inquiries and provide customer support
• Process payments and maintain financial records
• Analyze website usage to improve user experience
• Comply with legal obligations and protect our rights

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist in operating our business (payment processors, scheduling software, etc.)
• Business Partners: Paint suppliers or subcontractors involved in your project (only as necessary)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Deliver targeted advertising (Google Ads, Facebook)
• Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect some website features.

Third-Party Analytics

We use Google Analytics to understand how visitors interact with our website. Google's privacy policy can be found at policies.google.com/privacy.

6. Data Security

We implement reasonable security measures to protect your personal information, including:

• Secure SSL encryption for data transmission
• Limited access to personal information by authorized personnel
• Regular security assessments and updates
• Secure storage of physical and digital records

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

7. Your Privacy Rights

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

All Users

You may:

• Request access to your personal information
• Request correction of inaccurate information
• Unsubscribe from marketing communications
• Request deletion of your information (subject to legal retention requirements)

To exercise these rights, contact us using the information below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and maintain customer relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain warranty records (up to 5 years after project completion)

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (Google Reviews, social media, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information: